+ Confirmation of order

Upon acceptance of payment, a first order confirmation email will be sent to the address you have indicated in your customer area. You will find the details of your order, as well as two attachments (the General Conditions of Sale and your purchase order). A second email containing your tracking number will be sent to you when the order leaves our warehouse. We advise you to check your email address in order to receive all this information.

An Gailearaí reserves the right to refuse an order in case of:

• You do not respect these General Conditions of Sale.
• Conditions that legitimately suggest that the order was made for professional and not personal needs.
• Abnormal or abusive claims.

• Use of fraudulent payment.

  Orders will only be sent upon receipt of their payment.

+ Cancellation of the order

If your order is in "pending payment", you still have the possibility to make a request for modification or cancellation, for this, it is necessary to contact our customer service (see: Article 9).

If your order is paid, because of the speed at which we process orders, we do not always have the opportunity to make a change or cancellation.

In fact, as soon as the payment is confirmed, your order is sent for preparation as soon as possible.

However, you can return your order according to the conditions stated.

+ Unavailability of the product

In case of unavailability of the product, you can request a refund, credit or replacement of the item(s) ordered (within the limits of available stocks).

+ Terms of payment

The price of the purchased products is payable in cash, in full, on the day of the placing of your order. The validation of the order implies your acceptance, without reservation, of the present General Conditions of Sale.

Payment for orders must be done independently and at one time, bulk payment for multiple orders will not be accepted.

+ Method of payment

To pay for your order, you have all the payment methods available, namely:

Credit Card

• Payment by credit card is a simple, fast and secure way to buy online. We accept CB, VISA and MASTER CARD cards. The authorisation request for the withdrawal of the card is made at the time of validation of the order on the site.

Bank transfer

• The order will be shipped upon confirmation of payment by our bank. Articles are reserved for 15 days if you have selected this method of payment during the validation of your order.
• If we have not received payment after this time, the order will cancel automatically.
• In case of unavailability of all or part of the order, the refund will be made by transfer no later than 30 days from the payment of sums paid. Please note our bank details in order to transfer the amount of your order.

PayPal banking details

• The Paypal payment system is a simple, fast and secure way to buy online. If you have a Paypal account, click on "Pay", you will then be redirected to the Paypal.com site, enter your username (email address) and your password to log in and finalise the payment. Your order will be charged to your Paypal account.

Telephone

• You can contact our customer service by phone on 00353 86 878 6521 from Monday to Friday from 10:00 to 18:00.

+ Security

All information exchanged to process the payment is encrypted using SSL (Secure Socket Layer). This data can not be detected, intercepted or used by third parties. At no time does your financial data transit the An Gailearaí computer system. In order to secure payments, An Gailearaí will have full freedom to check the personal data you have provided us and to adopt the measures deemed necessary (request for evidence or cancellation of the order) so that the person whose bank account is debited is the person who placed the order and to avoid any fraudulent use of credit card numbers. In this case, an e-mail informing you of this action will be sent to you and your order will remain blocked until receipt of proof(s) of identity.

+ Delivery time

An Gailearaí undertakes to deliver the items ordered and paid for within the prescribed time, these deadlines are effective from the dispatch of your order. The indicated deadlines are usual average times and correspond to the time of treatment and delivery. If after 7 days and as from the date of delivery indicated during the payment of the order, and if this excess is not due to a case of delay of delivery by the delivery services, you will be able to demand the refund of the expenses of forwarding. An Gailearaí reminds you that you are required to make sure you have mentioned all the information needed to deliver your order. In case of prolonged delay of the delivery, you are invited to announce it as soon as possible to the customer service. Items are delivered to the delivery address you specified during the process of your order.

+ Shipping

We ship outside the European Union, Switzerland and Norway.

All our shipments outside Europe including Switzerland, Norway are shipped duty-free (VAT: 23%). Customs duties (ranging from 12 to 12.40% of the total amount of the order) or other local taxes or import duties, may be payable. These taxes are payable upon receipt of the package according to the laws in force in the country of destination. All possible customs fees are the responsibility of the buyer, these rights and sums are not within the competence of An Gailearaí.

+ Receipt of the parcel

The delivery date will be considered the date of receipt of your parcel. Upon receipt of the item(s), you are required to check the condition of the item(s) delivered(s). You have a period of 14 working days from delivery to make any reservations to customer service.

+ Return of the package to the seller

If the package returns to us for any reason, we will notify you by mail upon receipt. This e-mail will indicate the procedure to follow and, if necessary, the expenses of forwarding to your load.

Important: You must ensure that your address is correct and complete during the final validation of your order (e.g building number, staircase, digicode, floor, city, postal code, presence of your first and last name on your mailbox ...).In case of error in your address or if you have not been picking up your package on time at the point of withdrawal, the return shipping costs will be your responsibility.

+ Tracking the package

Upon shipment of your package, you will receive a confirmation email sending your order and your tracking number. The tracking number we give you is a tracking number. When the package leaves France, depending on the destination, you may receive a new tracking number if another carrier takes over.

Example: DPD for Germany, SEUR for Spain ... You can then track your package with this new number.

If you have chosen delivery in relay point, it is this number that you will present to receive the package. You have the possibility to follow your package.

+ Refund

In case of exercise of your right of withdrawal, we will refund the product(s) for which(s) the right of retraction is exercised. The refund of the product(s) returned(s) will be no later than within 30 days from the date of receipt of the (or) product(s) returned(s). The refund will be made using the same payment method you used to pay for your order.

+ Intellectual Property

The seller owns all the elements of the site including rights on texts, general architecture, animated images or not, graphics, photos and sounds. In accordance with the Intellectual Property Code, any representation or reproduction in whole or in part made without the consent of the seller is unlawful.

It is the same for translation, adaptation or transformation, arrangement or reproduction by any art or process. The violation of this clause constitutes an infringement likely to lead to criminal sanctions. In Ireland, within the meaning of the intellectual property code, counterfeiting is an offence punishable by three years' imprisonment and a fine of 300,000 euros.

Brands distributed by the seller are registered trademarks. Reproduction, imitation, use, position, deletion or modification of a trademark constitutes an infringement that may result in criminal penalties.

Your use on the site does not confer to you any right of intellectual property and / or its contents. Nothing in these terms and conditions of sale shall be construed as granting you a right of any kind whatsoever over the elements protected by intellectual property, of which the seller could have the exclusive ownership or right of exploitation.

If you have a website for personal use and you want to place a link directly to the site for your personal use on your site, you must first request the written authorization of the seller. In any case, any link, not expressly authorised, must be withdrawn on request of the seller.

+ Customer Service

For any information or question, the An Gailearaí customer service can be contacted:

By phone: from Monday to Friday from 13:00 to 17:00 at: 00353 (0)74 95 60862

By e-mail to: angailearaidonegal@gmail.com

By mail to: An Gailearaí, Ionad Áislann, Páirc Ghnó Ghaoth Dobhair, Na Doirí Beaga, Co Dhún na nGall. Eir Code: F92 PT38

+ What are Cookies?

In order to process your order, and in order to better understand your needs and customize the services offered on the site, An Gailearaí uses cookies. A cookie is a small text file that is placed on your computer, mobile device or other device to collect anonymous data about your browsing our site and optimize it. Cookies are necessary to facilitate the navigation during your purchases online and to make it more pleasant. Thanks to cookies, you have access to personalised features and we have the possibility, for example, to identify you or remind you of your preferences during navigation and during future visits. In addition, the reading of cookies allows us to improve our site, to know the affluence and the frequency of visitors in particular to make sure that our site works correctly and quickly.

+ Are cookies dangerous?

Cookies do not cause any damage to your computer and can not carry viruses. They can not run automatically. In addition, cookies do not collect any information on your computer or in your personal files. Our cookies are not used to store sensitive personal identification information, such as your address, your password, or your credit card details.

+ How to disable cookies?

If you wish, you can delete and / or block cookies from your computer. Although each browser has a different setting, the configuration of cookies is usually done in the "Preferences" or "Tools" menu of your browser, at the top of your screen. For more information on configuring cookies, you can consult the "Help" menu of your browser. If you delete and / or block cookies, it is likely that some of our services will not work properly or at all if you set your browser to refuse all cookies.

+ Personal Data

To ensure the best possible service, we must collect personal data (such as your name, your mailing address, your e-mail address, your phone number, your date of birth etc.) that you communicate to us or that we obtain during your purchases. Some of this information is essential to the processing and delivery of your orders or to the management of your loyalty card. We only keep your data as long as necessary to perform our services or as required by law. The collection of these data pursues the following specific purposes:

• The creation and management of your personal account, for the processing of your order and the preparation of invoices,for the answers to bring you and to inform you of new or modified services.
• For the management of claims and after-sales service, the realisation of loyalty actions, prospecting, polling, product testing and promotion as well as sending newsletters.
• For the development of commercial statistics, the organisation of contests or any promotional activity (excluding online gambling subject to the approval of the Regulatory Authority of Online Games). Following any order from the legal authorities or to defend its rights, those of its customers or its employees, or any other person, An Gailearaí may communicate these data to legally authorised bodies and authorities.
• An Gailearaí undertakes to take all necessary precautions to ensure the security of its files and the protection of its computer system, and in particular to prevent your personal information from being distorted, damaged or unauthorised third parties having access to it.

If you wish to exercise these rights, contact our customer service.